Privacy Policy

 Privacy Policy

Privacy Policy

Rough North Kenya – Privacy Policy

Effective Date: [09/02/2026]

Rough North Kenya (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information, and your rights regarding your personal data.

1. Information We May Collect

We may collect the following personal information when you use our services:

  • Name, email address, phone number

  • Travel preferences, bookings, and payment information

  • Information you provide when contacting us or using our website

We use this information to provide and improve our services, communicate with you, and comply with legal obligations.

2. Disclosure of Your Personal Data

2.1. Legal Requirements

We may disclose your personal data if required by law or in response to valid requests by public authorities.

2.2. Business Transactions

If Rough North Kenya or our subsidiaries are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

2.3. Other Cases

We may disclose your information:

  • To our subsidiaries and affiliates

  • To contractors, service providers, and other third parties that support our business

  • To fulfill the purpose for which you provide it

  • For including your company’s logo on our website (where applicable)

  • For any other purpose disclosed to you when providing the information

  • With your consent

  • If we believe disclosure is necessary to protect the rights, property, or safety of Rough North Kenya, our customers, or others

3. Security of Data

The security of your personal data is important to us. While we use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

4. Your Data Protection Rights Under GDPR (EU/EEA Residents)

If you are a resident of the EU/EEA, you have the following rights:

  • Right to Access: Request a copy of your personal data

  • Right of Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Delete your data where applicable

  • Right to Restrict Processing: Limit how we process your data

  • Right to Object: Object to processing of your data

  • Right to Data Portability: Receive your data in a structured, machine-readable format

  • Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at:

Email: info@roughnorthkenya.com

We may request identity verification before processing your request. Some services may not be available without necessary data.

You may also lodge a complaint with your local Data Protection Authority.

5. Your Data Protection Rights Under Kenya Data Protection Act, 2019

If you are located in Kenya, your personal data is protected under the Kenya Data Protection Act, 2019, regulated by the Office of the Data Protection Commissioner (ODPC). You have the right to:

  • Be informed about how your data is collected and used

  • Access your personal data and request a copy

  • Rectify inaccurate or incomplete personal data

  • Erase personal data when no longer needed or upon withdrawal of consent

  • Restrict Processing under certain circumstances

  • Object to processing of your data for marketing or other legitimate purposes

  • Data Portability – receive your data in a structured, commonly used format

  • Not to be subject to automated decision-making affecting your rights

To exercise your rights in Kenya, contact us:

Email: info@roughnorthkenya.com

You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC): https://www.odpc.go.ke

6. Service Providers

We may use third-party companies and individuals to:

  • Facilitate our services

  • Perform service-related tasks on our behalf

  • Analyze how our Service is used

These third parties have access only to perform these tasks and are obligated not to disclose or use your personal data for other purposes.

7. Analytics

We may use third-party service providers to monitor and analyze usage of our Service to improve functionality.

8. CI/CD Tools

We may use third-party tools to automate development processes and improve our Service.

9. Behavioral Remarketing

We may use remarketing services to advertise on third-party websites after you visit our Service. Cookies may be used to optimize and serve ads based on past visits.

10. Payments

If you purchase products or services, payments are processed via third-party providers. We do not store your payment card details.

Payment processors comply with PCI-DSS standards to ensure secure handling of payment information.

11. Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We encourage you to review their privacy policies.

12. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children. If discovered, we will delete such data. Parents/guardians may contact us if they believe a child has provided personal data.

13. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page and, where appropriate, notified via email or site notice. The “Effective Date” will be updated accordingly.

Please review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: info@roughnorthkenya.com