Terms and Conditions
Payment & Cancellation Policy
A deposit of xx% of the total invoice is required to secure your reservation once the booking has been confirmed to you. The balance of payment is due 20–30 days prior to your date of arrival in Africa or safari start date.
If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.
All payments must be made online or via Bank Wire Transfer.
Cancellation must be notified in writing and will take effect on the day it is received by Rough North Kenya. Any safari deposit paid shall be refunded less cancellation fees levied by hotels/lodges and administrative costs as outlined below:
| No of days | Percentage forfeited of tour price |
| More than 40 days | x% of the tour price |
| 14-40 days | xx% of the tour price |
| 6-14 days | xx% of the tour price |
| Less than 5 days and no show | no refunds |
General Booking Conditions
Passports and Visas
You are required to ensure that your passport and travel documentation are valid and in order, and that you have obtained all necessary visas for your journey. Should you require assistance, we will be pleased to make recommendations.
International and Domestic Air Bookings
Reconfirmation of flight bookings is the responsibility of the traveler. As tour arrangements may be scheduled to connect with international and domestic flights, it is your responsibility to keep us updated regarding your flight times and numbers.
Travel Insurance
It is a condition of booking any of our tours that the traveler is adequately insured for the full duration of the trip in respect of illness, injury, death, loss of baggage and personal items, cancellation, and curtailment. The choice of insurer remains the sole discretion of the client.
Amendments to Confirmed Arrangements
Rough North Kenya offers customized packages of land and/or air services using various suppliers. The price of your travel arrangements is subject to possible changes and surcharges beyond our control. These may occur due to governmental actions, currency exchange rate fluctuations, or increases in suppliers’ prices.
While Rough North Kenya will use its best endeavors to provide all tours as confirmed, reasonable changes to the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.
Responsibility
Rough North Kenya acts only as a coordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walks, trekking, and climbing activities.
All bookings with Rough North Kenya are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.
Payment of a deposit indicates acceptance of these booking conditions by the passenger/client.
Contact Us
Please send your feedback, comments, or requests for technical support via email: